Booking

Phone: 0207 403 3332

We regret that we cannot accept appointments left on our answer machine, texts or by email. The reason for this is that messages are sometimes confusing, lacking in full information or are misunderstood our side and this leads to unnecessary stress for all concerned.

We are open 5days a week (often till quite late) so we ask that you call our helpful receptionist who can discuss your requirements in detail, provide you with helpful advice and controls all bookings.

Deposit

To secure your booking and initiate our services, we kindly request a one-time deposit for first-time clients and those who haven’t visited our salon a long time. This deposit will be deducted from the total cost of our services and serves as a commitment to your appointment.

Please note that for changes or cancellations within 24 hours of your appointment, we regret that we cannot refund the deposit.

Cancellations

Here at Malishi we have to operate a strict Cancellation Policy. We ask for at least 24 hours notice of cancellation of appointment by phone (no text or email). Obviously, if you know you can’t make a Tuesday appointment, we ask that you let us know by the previous Saturday.

However, we do understand that at times something urgent or out of your control will prevent you from making the appointment. All we ask is that if possible, you still let us know the situation because we just might be able to offer the slot to someone local.

We hope you will understand that we are only a small business and so we rely on keeping as busy as possible at all times. Over the years, this has given us the advantage of keeping our prices stable for a long time. So if we feel someone is constantly cancelling on us, understandably this is frustrating to us and other Customers and we may have to refuse future booking requests.

ご予約方法

火曜日から土曜日の営業時間内に、お電話でのご予約をお願いしております。

Eメール、テキストメッサージ、留守番電話でのご予約又は、キャンセルなどのご連絡はダブルブッキングなどのトラブルの原因になりますのでご遠慮下さい。

デポジット

初回のお客様および長らくご来店いただいていないお客様には、お手数ですがデポジットのご入金をお願いしております。もちろん、このデポジットはサービスの合計金額から差し引かれます。

ご予約の変更またはキャンセルが予約時刻の24時間以内の場合、残念ながらデポジットの返金はできかねますので、ご注意下さい。

キャンセルについて

ご予約のキャンセル、ご変更などは２４時間前までにお電話にてお願い致します。
ただし、火曜日のご予約につきましては前の週の土曜日までにご連絡ください。

もしも急なキャンセルの場合でも、できるだけ早めにご連絡を頂けますようお願い致します。他の予約をお待ちのお客様に連絡させていただくことができます。